What is CIM - Customer Interaction Management?

It’s a different way of thinking and a new set of tools

CIM solves three problems that ruin customer experience

NON-STOP INTERRUPTIONS

Most people struggle with tasks when there are too many apps and tabs open and notifications are screaming at every corner.

INFORMATION OVERLOAD

It’s not easy to keep track of thousands of emails and interactions. It’s even harder when you have to fill out endless CRM forms.

LOW PRODUCTIVITY

Instead of solving customer problems your team members are trying to figure out where the last customer conversation left off.

Here is How CIM Solves These Problems

CRM prevents your growth

CIM turns problems into opportunities

BEAT COMMUNICATION OVERLOAD

Get an instant real-time 360 degree view into each relationship via Contact Timeline.

NURTURE RELATIONSHIPS

Communicate with your client base without losing a personal touch.

KEEP EVERYONE IN SYNC

Collaborate, delegate, follow up and see the status of each task with a shared team inbox.

Introducing Annelite CIM

The First and Only CIM Tool

1-minute video is worth a thousand words

Annelite is an email-based CIM tool to help you manage crazy volumes of customer interactions with a laser like focus

It is scary how easy it is for CRM to undermine customer experience. You spend hours filling out forms instead of building meaningful relationships. 

Annelite CIM is different

  • Annelite filters and stores information without any input on your part

You get a complete, instant and real-time 360-degree view into each relationship through Contact Timeline, where shared emails and interactions are assigned to contacts automatically. 

  • With Annelite you maintain personal connection to your customers

With email marketing built in, you can send the same email to multiple customers and make it highly personable

  • Annelite brings all the team members into one single shared space 

Collaborate, delegate, and see the status of each task without leaving your inbox. Your customers don’t like being passed around. CIM puts everyone on the same page.

  • Annelite CIM makes you incredibly organized and productive

Sort your contacts into groups and apply Get Things Done productivity workflow to emails and conversations. With an easy-to-use interface, everything is no more than one click away. 

Only 39$ per user per month*

Each plan includes:

  • Email management
  • Contact management
  • Shared calendar
  • Sales deals
  • Email marketing
  • Email open/click alerts via Sendgrid
  • Personal training and support
  • Integration with 500+ apps via Zapier

*Billed annually

START FREE TRIAL

Interact Effortlessly in the Cognitive Overload Environment

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More About Us

Who we are

Annelite CIM (former Annelite) began in 2004 as an in-house project when we were working on Clicklab, a web analytics startup.

At some point, we got fed up with having customer data scattered across a large number of email accounts, apps and platforms. We thought an integrated email, contact and task manager might help reduce the busy work. As it turned out, simply by combining email and CRM functions we cut our workload in half. The improvement was nothing short of breathtaking.

We started a public beta in 2005 and the rest is Annelite history. Our first paying customer signed up in early 2006, and by 2007 Annelite became our sole development focus. Today many of small businesses worldwide rely on Annelite for their success.

Why Annelite

We believe that you just can’t manage relationships with today’s customers using yesterday’s tools.

Our approach is different, and it really helps you increase productivity and eliminate wasted effort.

Annelite CIM is the cross between email, contact manager, email marketing, CRM, calendar and your personal secretary. We pioneered this concept back in 2005 and have been the leaders in this field ever since.

  • Upgrade old tools
  • Respond to real-time needs
  • Track and filter everything
  • Build relationships, not barriers